FAQ
// Frequently Asked Questions
Clear answers for busy practice leaders
Still have a question?
Our billing specialists are ready to help.
Ans: Our team is available Monday–Friday, 8:00 AM – 5:00 PM CST. Urgent claim issues can be escalated through your account manager.
Ans: Typically we need provider info, payer contracts, EHR/PM access details, and recent claim/denial reports so we can map a clean onboarding plan.
Ans: Yes. HighRev supports family medicine, specialty clinics, and multi-location groups with specialty-aware billing workflows.
Ans: Use the contact form, call us, or email info@highrevbillingsolutions.com. We'll schedule a consultation and recommend a clear billing plan.
Ans: Absolutely. You can reschedule or cancel up to 24 hours in advance through the patient portal or by calling our front desk, and we'll help you find the next available slot.
Ans: Most specialists can be seen without a referral. However, some insurance plans require one for coverage — we suggest confirming with your provider before your visit.
Ans: HighRev partners with most major insurance providers and TPAs. Our billing team will verify your coverage before treatment and help you understand any out-of-pocket costs.
Ans: Yes. Our ground-floor cafeteria serves freshly prepared meals, snacks, and beverages daily from 7:00 AM to 9:00 PM, with vegetarian and dietitian-approved options available.
Ans: Yes. Our emergency department is staffed around the clock, 365 days a year, with critical-care ambulances on standby. For emergencies, call +1 (530) 555-0199 right away.